Does the time start at the scheduled pick-up time?

Yes, your time starts at the scheduled pick-up time, along with an allowed buffer time based on your pickup location. The allotted buffer times are as follows: Los Angeles International Airport (LAX) – domestic flights: 30 minutes Los Angeles International Airport (LAX) – international flights: 60 minutes All other airports (BUR, SNA, ONT, LGB): 30 minutes Curb-side pickups in cities not regulated: 15 minutes Curb-side pickups in cities regulated: Not available For further details, visit our Pick up Instruction page.