Transportation Service FAQ (Frequently Asked Question)

Ascend in Motion’s FAQ page provides valuable information about transportation services, specifically tailored to LAX Airport Transfer, Taxi Service, Minibus Taxi Services, and Chauffeur Services. It covers a range of topics, including LAX curbside pickup and drop off procedures, reservation processes, rates, and payment methods. The page ensures a seamless experience for travelers by addressing frequently asked questions about driver gratuity, vehicle cleanliness, flight changes, and more. With a user-friendly interface, it serves as a go-to resource for passengers seeking comprehensive answers regarding LAX transfer to Disneyland California, LAX transfer to Hollywood, LAX transfer to Santa Monica, Beverly Hills, Downtown Los Angeles and the surrounding cities.

1. How can I obtain a quote for Ascend in Motion service?

You can request a quote by visiting our website’s quick quote or calling our office at 1-213-670-7900. Our friendly agents will be more than happy to assist you in providing the information you need. You may also instantly book your reservation online.

2. Can I make a reservation online?

Certainly! Simply visit our website and click on the reservation button. Fill out all the required fields on our intuitive reservation page, and you will receive an instant confirmation online as well as via email.

3. How do I confirm my reservation?

Once you have completed the reservation page, your confirmation will be displayed online immediately. Additionally, we will send you an email confirmation. If you don’t receive an email or call from us, please contact our office at 1-213-670-7900 to ensure that we have received your information correctly.

4. Is it possible to have a corporate charge account with Ascend in Motion?

Yes, we offer corporate charge accounts. For more information, please contact us by email through our contact form or call us at 1-213-670-7900.

5. How can I be certain that the vehicle I receive will be clean and in working order?

We take pride in maintaining our fleet to the highest standards. Our dedicated team of ASE certified mechanics perform necessary maintenance and conducts over 168 safety and performance tests on a mileage-based schedule. This ensures that each vehicle is always in pristine condition, meeting all safety standards. Our fleet undergoes comprehensive weekly detailing, including exterior waxing and interior shampooing and conditioning. Additionally, professional third-party detailers provide daily washings and detailing as required. By adhering to established maintenance schedules, we can guarantee that all our vehicles will always be in “showroom” condition.

6. What methods of payment do you accept?

We accept all major credit cards as well as cash.

7. Do I need a credit card to make a reservation?

Yes, a valid credit card is required to book your reservation.

8. Which areas do you service?

We provide service to all of Los Angeles County, Orange County, Ventura County, San Bernardino County, Riverside County, and 125 mile radius of Los Angeles. We are specialized in LAX Transfers to anywhere in Southern California, especially to most popular destinations in Los Angeles such as LAX transfer to Disneyland California, LAX Transfer to Hollywood, LAX transfer to Beverly Hills, LAX transfer to downtown Los Angeles, LAX transfer to Universal Studio, just to name a few.

9. Where will my driver meet me at the airport?

For your convenience, we offer LAX curbside pickup at Los Angeles International Airport. Your driver will be waiting for you, holding a sign with your name.
For further details, visit our Pickup Instruction page.

10. Is there an additional cost for being picked up at the airport?

Yes, airport pickups involve additional expenses such as LAX transportation regulatory fees, and parking fees that we must comply with.

11. If my flight number changes, should I inform you?

Absolutely. Our drivers continuously monitor your flight number to ensure precise timing for your pickup. To ensure the most convenient pickup and your satisfaction, please contact our office at 1-213-670-7900 immediately if your flight number changes. We will update your booking and inform our driver via our app.

12. Does the time start at the scheduled pick-up time?

Yes, your time starts at the scheduled pick-up time, along with an allowed buffer time based on your pickup location. The allotted buffer times are as follows:

Los Angeles International Airport (LAX) – domestic flights: 30 minutes
Los Angeles International Airport (LAX) – international flights: 60 minutes
All other airports (BUR, SNA, ONT, LGB): 30 minutes
Curb-side pickups in cities not regulated: 15 minutes
Curb-side pickups in cities regulated: Not available

For further details, visit our Pick up Instruction page.

13. Is there a minimum hour requirement?

No, there is no minimum hour requirement unless you select hourly as directed service. Hourly as directed services have the following minimums:

First class: minimum of 3 hours
Business class sedan, Black SUV / Business MVP: minimum of 2 hours
Business Minibus / Economy Minibus: minimum of 2 hours
Economy+ and Economy+ MVP: minimum of 2 hours

Hourly minimums may vary during special events, holiday seasons, and peak periods. To check the hourly minimum for a specific date and time, please call our office at 1-213-670-7900. Any extension beyond the reserved hours will be charged in 2-hour increments.

14. Can I be sure that my chauffeur will be qualified?

Absolutely. All Ascend in Motion chauffeurs undergo extensive training, and a comprehensive reference and background check. Furthermore, our drivers undergo rigorous driving record, and qualification check dictated under our Transport Charter Party Carrier (TCP) License requirement by California Public Utility Commission (CPUC), and LAX permit from Los Angeles World Airports (LAWA). This ensures there have been no violations, arrests, or convictions. We also verify their work ethic, attitude, and professionalism through reference checks. All our chauffeurs must possess the appropriate licensing in accordance with the CAPUC and DMV. Our chauffeurs are monitored by the DMV through a pull notice program, which immediately notifies us of any activity on their driving records. Furthermore, random drug screening is conducted for all chauffeurs. We are committed to providing you with the best chauffeurs in the industry.

15. When is payment for the service due?

All reservations require payment by credit card at the time of booking. Corporate accounts will be billed and charged to the credit card on file.

16. Do I need to pay for parking fees or other incidental fees?

Yes, you are responsible for any additional fees, such as parking fees or any other incidental costs or services.

17. Will I be charged for each stop during my trip?

If you have reserved the “Hourly as directed” service, there are no charges for stops. However, for flat rate reservations (e.g., Sedan to the Airport), there is a minimum charge of $10.00 per stop within the route. For all other stops outside the destination route, your reservation will immediately convert to “Hourly as directed.”

18. How does the driver gratuity work?

You have the discretion to decide on the driver gratuity, and we sincerely appreciate it. Ascend in Motion does not automatically include gratuity in your booking unless you specifically request it. Please pay any gratuity directly to the drivers.

19. Are there any additional fees?

Please refer to our rates and policies on our website for detailed information. Additionally, hourly rates may vary on certain days of the week, during special events, busy days, holidays, and peak periods. It’s important to note that some restrictions may apply, and prices are subject to change. Furthermore, please be aware that tolls, parking fees, and gratuity are not included in the initial booking. Moreover, additional traveling fees may apply depending on your reservation request and specific location.

20. Can I request a specific driver?

You can certainly make a request for a specific driver, and we will do everything possible to accommodate it. However, we cannot guarantee fulfilling the request.

21. Can I make a special request?

With advance notice, you can make a special request, and we will make our best efforts to fulfill it. However, we cannot guarantee fulfilling all special requests.

22. What are the terms and conditions?

You must make all payments when booking the reservation and will face a cancellation fee if you cancel within 24 hours of the scheduled pick-up. In addition, any over-time charges must be paid in advance or reserved before the service request. If you extend “Hourly as directed” reservations, they will incur automatic charges in 2-hour increments to the credit card used for the reservation.

To check the availability of over-time, please contact our office, and we will do our best to accommodate your needs if possible. However, we cannot guarantee availability without prior booking.

If you have questions that our Transportation Service FAQ (Frequently Asked Question) above did not address, please visit our contact us form. Submit your inquiries and get clarification on any outstanding matters.